Job Description

Job Description

Job Description

Join Our Team as a Core Banking Experience Product Owner at IHMVCU!

IHMVCU is seeking a knowledgeable Core Banking Experience Product Owner to join the team in our headquarters in Moline, IL. This position will enjoy a hybrid work schedule allowing collaboration both in office and remotely.

The successful candidate should have the following skills/qualifications:

• Bachelor's degree from college or university; Business or other related field preferred
• Ten (10+) years of Financial Institution or Financial Technology experience
• Five (5+) years as Product Owner, Technical Product Manager, IT Business Analyst, Systems Analyst, or equivalent role.
• Experience working with all levels of staff, management, and vendors
• Experience managing or working with a core banking platform - Preferred
• Experience conducting or participating in voice of user sessions -- Preferred
• Experience with vendor management -- Preferred
• Equivalent combination of experience and education will be considered

Summary of the Position:

As a Product Owner in the digital organization, you will be responsible for the end-to-end ownership and support of the core banking platform, core banking user experience, and core enabled digital services. This role will take a focused approach to voice of the user with core banking stakeholders to identify opportunities to improve our employee experience. This role will make decisions from a member-centric point of view in which the member (or user) is placed at the center of every decision. This role will lead delivery of core banking platform enhancements, own various operational processes, find technological ways to improve core-based processes, and take the lead on incident and problem resolution for core enabled digital products and services. This role will create and maintain metrics and ensure successful backlog delivery aligns with the strategic roadmap and strategic direction of our digital organization.

What are some of the job responsibilities?

• Ensure new product development and existing product enhancements are frequent and align with credit union resources, philosophy, member needs, and strategies.
• Provide recommendations for enhancements, eliminations, improvement actions, and new revenue opportunities.
• Develop, maintain, and demonstrate intricate understanding of product Technology, product descriptions, features, and operations; including how the product functions from start to finish.
• Monitor industry trends. Research existing, new, and emerging products. Providing recommendations to keep IHMVCU digital banking platform up-to-date.
• Ensure Product enhancements are driven by a member-centric mindset in which the member (or user) is placed at the center of every decision.
• Manage software releases and ensure product release notes are distributed and understood across the organization.
• Maintain robust Product Documentation to include, Roadmap, Agile Backlog (Features, user stories) Data Flow Diagrams, Product Canvas, Process Flows, user acceptance testing documentation, Total cost of ownership tracking, etc.
• Manage vendor relationships; such as contracts, invoicing, recommendations for changes to technology, upgrade/downtime communication, feature/functionality, and escalated product support.
• Lead support of core enabled digital products and services as Tier 3 escalation point, troubleshoot issues, contact vendor for assistance, if required, and communicate to organization when outages of vendor hosted applications/products effect IHMVCU or its Members

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements:

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Lifting Demands: Up to 10 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

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