Job Description

Job Description

Job Description

Our client is seeking a Corporate Travel Consultant role to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Specialize Travel Consultants provide exceptional traveler care, first call resolution and the highest quality customer service to GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue. The role will form part of a highly skilled team of Corporate Specialize Travel Consultants located virtually from home. The role will report to an op supervisor and support from an operations manager.

** Pay range $24.00 to $26.00 per hour**

Key Responsibilities:

• Hours of Operation and shifts available: 8am-9pm ET Monday-Friday
• Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client n Support other work, including other customers when directed to do so by leadership.
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing (GDS), Sabre.
• Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
• Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (C productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
• Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
• Coach, develop and mentor more junior Ovation Specialize Travel Consultant colleagues in the team as needed

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