Customer Service Representative - multiple sites at Amentum in Boise, Idaho, United States Job Description Amentum, a large government contract compnay, is seeking a full-time Military Entry Processing Stations (MEPS) Customer Service Representative. Work locations may include: Buffalo, NY; El Paso, TX; Fort Dix, NJ area; Kansas City, MO; Sacramento, CA; Salt Lake City, UT; Boise, ID; Dallas, TX; Columbia, SC; Jackson, MS; Omaha, NE; Pittsburgh, PA; San Diego, CA. The Customer Service Agent is responsible for direct control over all aspects of the MEPS Support Services Contract at the local level. Coordinates with key MEPS recruiting staff, hotel, transportation, to ensure each authorized service applicant arriving at the hotel receives all services as specified in the contract proposal by performing the following duties. Shift work will include a variety of schedules Sunday PM through Friday PM. Key Responsibilities: To perform this job successfully, an individual must be able to perform each of the following duties satisfactorily: + Performs applicant check-in/orientation and checkout. + Performs room, kitchen, meal and facility inspections. + Forecasts daily support requirements. + Communicates with military representatives and hotel staff. + Resolves minor problems. + Communicates with Regional Manager. + Completes paperwork by entering information manually and electronically. + Reconciles monthly charges and billing. + Inventories company assets. + Maintains the ability to work regularly scheduled hours as communicated and maintains regular attendance to ensure contract compliance. + Other duties may be assigned. Qualifications + Education/Experience. High school diploma or GED + At least three years of customer service experience + Military or Department of Defense experience preferred + Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of customers or employees of organization + Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals + Ability to solve practical problems and deal with a variety of concrete variables in situations. Ability to interpret instructions furnished in written, oral, or schedule form + Practical working knowledge of Microsoft Excel data entry, Microsoft Outlook Web Mail, PDF receipt and distribution (via email) and basic internet navigation + Laptop computer, phone, tablet, and other standard office equipment + Must be able to obtain and maintain any facilities c To view full details and how to apply, please login or create a Job Seeker account
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