Job Description

Job Description

Job Description

Novatech is The Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Imagine working for a company that celebrates innovation, teamwork, and growth. Novatech has been honored as an industry leader, a “Best and Brightest Company to work for,” and we just keep getting better! Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers!

Novatech has an exciting opportunity for you as a Data Center Manager in our Atlanta/Alpharetta office.

Responsibilities include but are not limited to:

• Manage the performance and operability of the corporate and client hosted data centers.
  • Troubleshoot and solve networking, router, firewall, and infrastructure issues.
  • Manage Fortinet, SonicWALL, VPN, VLAN, and Switching topologies.
  • Manage server hosts, storage UPS, Racking, and cable management.
• Document technology and topologies within the data center
  • Run data collection tools.
  • Perform manual data collection and network observations.
  • Update systems and report gaps to supervisors.
• Assist in the creation and execution of project plans.
• Assist with and/or advise technical services department with level 3 support needs.
• Maintain training and certification goals.
• Documentation and detail specialist.
• Engagement of tickets based on severity.
• Proper customer communication for work approval.
• Maintain security and privacy levels regarding customer data and corporate policies.
• Update assigned tickets daily.
  • Enter accurate and detailed notes in tickets.
  • Verify Correct Status and Agreement.
  • Verify correct problem type and sub type.
  • Update Internal communication fields.
• Communicate with customers regularly and often.
  • Follow up/return all emails and voicemails daily.
  • Close tickets only when the customer confirms complete.
• Understand and follow escalation paths.
  • Maintain reasonable time objectives in the troubleshooting.
  • Communicate with Team Leaders prior to escalations.
  • Communicate to the user that the ticket has been escalated.
• Document new findings and update existing configurations.
• Completing tasks against deadlines.
• Maintain SLA goals.
• Alert Management to any issues both internal and client facing.

Novatech provides great benefits, competitive compensation, a positive upbeat culture, and ongoing professional development for your career.

• Market competitive salary based upon experience
• Mileage reimbursement program
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law .

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