Job Description

Position: Inside Sales Representative

Job Overview:

As an Inside Sales Representative, you will play a pivotal role in driving revenue growth by identifying, qualifying, and converting sales leads into lasting customer relationships. Your strategic approach to lead generation, sales conversion, and customer service will directly impact the success of the business. You’ll leverage your strong communication and negotiation skills to manage a variety of customer interactions while ensuring high levels of satisfaction and loyalty.

Key Responsibilities:

• Lead Generation & Relationship Building: Proactively initiate and cultivate customer relationships through multiple channels including inbound calls, trade shows, direct mail responses, business directories, and online inquiries.
• Sales Conversion: Handle inbound sales calls, converting leads into sales by effectively presenting products, addressing objections, and offering tailored solutions to meet customer needs.
• Outbound Sales: Follow up with potential and existing customers via phone and email, qualifying leads, closing sales, and promoting ongoing business growth.
• Strategic Pricing: Determine competitive and market-driven pricing strategies based on factors such as competitor positions, market trends, order volume, and specific customer needs.
• Order Fulfillment Management: Collaborate with internal teams to determine the best sourcing options for customer orders, balancing stock levels, production schedules, and delivery expectations.
• Customer Satisfaction: Investigate and resolve customer complaints or concerns related to material shipments or claims, ensuring a positive customer experience while protecting the company’s interests.
• Inventory Management: Monitor and track stock levels, adjusting as necessary to meet customer demands, while coordinating with production teams to ensure optimal inventory turnover.
• Forecasting & Reporting: Analyze customer forecasts, developing effective stock and release programs to support customer needs and enhance operational efficiency. Prepare detailed reports on business transactions, sales activities, and market trends.
• Training Coordination: Facilitate product training sessions for customers, ensuring they are well-versed in product specifications, usage, and benefits.
• Contract & Program Management: Develop and recommend tailored contracts and programs to customers in collaboration with the Sales Manager, ensuring a mutually beneficial relationship for both the customer and the company.
• Cross-functional Collaboration: Work closely with Outside Sales Representatives to keep customer information, account activities, and product literature current.

Key Skills & Attributes:

• Communication & Negotiation: Strong interpersonal skills, with the ability to effectively engage customers, negotiate pricing, and foster long-term relationships.
• Analytical Thinking: Ability to assess complex information, make informed decisions, and implement effective solutions.
• Attention to Detail: Strong organizational skills with a keen eye for detail; able to manage multiple tasks and meet deadlines with accuracy.
• Time Management: Proficient in prioritizing and managing time effectively to meet deadlines in a fast-paced environment.
• Problem-Solving: Proactive and creative problem-solving skills to navigate challenges and find solutions that align with both customer and business goals.
• Self-Motivation: Ability to work independently, with minimal supervision, in a dynamic, results-driven environment.
• Tech-Savvy: Proficiency in Microsoft Office and experience with CRM or sales software.

Education & Experience:

• Education: Bachelor’s degree in a related field is preferred.
• Experience: Minimum of 3 years in inside sales, with a strong preference for experience in the metal or manufacturing industry.

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