Job Description

Job Overview:

We are seeking a KYC Services Analyst to join our Client Onboarding and Regulatory Services (CORS) team. This role is critical in ensuring that our clients’ information complies with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. You will support the ongoing review of clients, manage escalations, and work closely with internal teams to resolve issues. You’ll also provide guidance to the KYC Refresh team and contribute to the success of our Regulatory Refresh program.

Key Responsibilities:

• Client Remediation: Review and improve the client population that requires remediation, ensuring all necessary data is accurate and up to date.
• Data Accuracy: Assist in sourcing missing client contacts and address any discrepancies in client data.
• Team Guidance: Oversee and provide guidance to the KYC Refresh team responsible for collecting updated AML data and documents from external clients.
• Escalation Management: Act as an escalation point for client issues, troubleshoot cases, and collaborate with other teams to find solutions.
• Develop Documentation: Work with subject matter experts to create standard responses and FAQs to address frequently asked questions.
• Client Communication: Work with focus clients and sales teams to explain regulatory requirements and organize client calls when necessary.
• Escalation Tracking: Prioritize, track, and consolidate escalated issues in an organized and concise manner.
• Case Review: Review client cases before they are handed over to the Business Control Unit for further assessment.

Required Skills and Qualifications:

• Problem-solving: Strong ability to analyze problems and come up with practical solutions.
• Organizational Skills: Excellent at multi-tasking, prioritizing tasks, and managing time effectively in a fast-paced environment.
• Communication: Excellent verbal and written communication skills, with the ability to interact with external clients and internal teams.
• Microsoft Office Skills: Proficiency in Microsoft Excel (VLOOKUP, pivot tables) and PowerPoint is required.
• Data Management: Ability to handle large data sets and analyze project trackers and performance metrics.
• Client Relationship Skills: Experience in communicating with external clients and maintaining strong professional relationships.
• Teamwork: Ability to collaborate effectively within a team environment and adapt to team needs.
• Experience: Minimum of 2 years of experience in KYC/AML and client onboarding .
• Education: College degree (or equivalent experience) with a business focus or related field.

Preferred Skills:

• Familiarity with global KYC/AML regulatory requirements.
• Ability to work under pressure and manage multiple priorities simultaneously.

If you have experience in KYC/AML , enjoy problem-solving, and are looking for a dynamic, fast-paced role, we invite you to apply for this position.

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