Job Description

Job Description

Company Description

Silverhill Acura, established in 1987, has been a trusted dealership serving Calgary and its surrounding areas. Our success is built on our dedication to delivering exceptional customer service and satisfaction. As proud members of the Acura family, we offer quality, luxury, and safety in our products. We invite you to visit Silverhill Acura and experience our commitment to excellence.

Role Description

This is a full-time, on-site role for a New Car Sales Specialist located in Calgary, AB. The New Car Sales Specialist will be responsible for:

• Greet and welcome customers in a prompt, friendly and courteous manner.
• Listen to customer needs and take-action, assist customers in understanding the offering and then selecting an appropriate vehicle.
• Create a customer base through effective contact methods that make sense for the customer.
• Make prospecting calls and follow-up with customer within specific timeframes.
• Listen to and document customer needs and expectations throughout the sales visit. Keep detailed records of all interactions with customers.
• Handle all customer queries and concerns with a genuine intent to solve their problem.
• Prepare for the delivery of new vehicle. Ensures all details of the delivery are completed and all documentation/paperwork is completed in an accurate and timely manner.
• Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
• Be knowledgeable and able to clearly explain technical features, options and their benefits, specials and updates.
• Develop and maintain full knowledge about the Industry.
• Keep up to date with products, accessories, prices and key features of major competitors.

Skills and Competencies:

• Excellent interpersonal skills with an upbeat and engaging attitude.
• Excellent verbal communication a pleasant demeanor.
• Excellent customer service skills including listening and the ability to impact and influence others.
• Organized and an attention to detail with the ability to document customer needs.
• Flexible and open to change; take on special tasks as needed.
• Basic computer skills.
• Ability to manage customer complaints and to solve difficult problems.
• Results Oriented and Accountable.

Qualifications

• CDK and 180 Experience is an asset
• Strong skills in Sales Consulting and Automotive Sales
• Proven track record in providing exceptional Customer Service and ensuring Customer Satisfaction
• Ability to build and maintain strong Customer Retention
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of automotive industry and products is a plus
• High school diploma or equivalent; post-secondary education is an asset
• Valid driver's license and clean driving record
• Provincially licensed as recognized by the MVDA (AMVIC)

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