Job Description

Job Description

Job Description

Parts Department Manager

Morton Grove, IL

Equipment International Ltd.

Salary Range: $60,000 - $85,000 annually

Full-time

Benefits:

• 401K with Company Matching

• Competitive Salary
• Blue Cross Blue Shield PPO Medical
• Vacation, Personal, and Sick Days

Equipment International is in need of a proactive, critical thinker to manage our parts business.

Our family owned and operated culture is one of enthusiasm, support and passion to service our customer. This culture has allowed Equipment International to grow from a husband and wife having a dream fifty years ago, to a cohesive group of motivated professionals responsible for the industry’s fastest growth.

Founded in 1965, Equipment International sells and services the worldwide leaders in industrial laundry equipment. Passionate about the sales and service process, Equipment International is constantly looking to improve our customer’s experience. Whether by supplying more productive, energy efficient machinery, or standing by, ready to remedy a technical situation, Equipment International stands prepared to be the best partner in the laundry industry. We enjoy taking on your problems and presenting cutting edge solutions. By entrusting your business and hard-earned money with Equipment International, you are taking out insurance on your success.

The ideal candidate will possess the following attributes: highly organized, work with a sense of urgency, ability to adapt/adjust quickly and prioritize effectively, values collaboration with team and willingness to be accountable for status of parts department.

Responsibilities – Parts Management/Sales:

Read equipment manuals and accurately identify part numbers

Maintain customer goodwill by utilizing strong communication skills via phone, email, and in person

Fundamental understanding of Inventory Control and Processes

Controls parts inventory to ensure maximum sales and customer satisfaction

Take ownership in a clean and organized parts department and equipment warehouse

Receive and verify parts from vendors, enter into inventory, ensure service department has what it needs for upcoming service jobs

Sells products and consistently meet the customers’ expectations by managing and fulfilling customer POs by packaging and shipping correct parts

Offload equipment deliveries with forklift and stage machinery for upcoming installs

Cycle counting

Performs routine housekeeping tasks that maintain parts department

Assist both external and internal customers with identifying correct part numbers

Track POs, update customers, and escalate orders with vendors when needed

Invoice for parts orders

Fleet management

Expedite high profile customers

Able to make recommendations on new parts to stock

Find alternative suppliers or parts when necessary

Maintain e-commerce website

Maintain/update parts pricing

Assist with RMA process

Manage technician truck stock by evaluating and replenishing parts

Perform other tasks as required

Responsibilities – Customer Service:

Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and company’s satisfaction

Greet customers in a courteous manner

Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices

Requirements:

Excellent written and verbal communication

Ability to effectively listen

Exceptional organizational skills

Microsoft Office Suite / ERP system knowledge

Forklift operation

Problem solving

Excel in a fast-paced environment

Strong sense of urgency

High School Diploma or GED Equivalent

Physical Demands:

Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess of 40lbs. of material

Commitments

Treat all employees and customers fairly, courteously and with dignity

Maintain positive relationships with customers, other employees and owners

Be early, flexible and available for scheduling

Maintain up to date technical training

Focus on Quality & Service

Demonstrate an interest in growing the parts business

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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