Job Description

When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. What you'll be doing... Verizon is building a world-class Customer Experience Organization committed to excellence and innovation in every aspect of our customer's journey. The Customer Experience Planning and Operations Group enables teams to deliver superior customer experiences, by streamlining processes, driving operational efficiencies, enhancing performance metrics and ensuring financial responsibility. We are actively seeking a Manager to play a pivotal role in orchestrating the planning and integration of new initiatives within a product operating model. You will be responsible for analyzing the scope of work, assessing impacts across teams, determining the level of effort required, assigning leads, and establishing the appropriate level of funding required to support the work. Your primary goal will be to simplify how teams operate and collaborate on large complex initiatives. This role is dedicated to operational excellence, ensuring the planning of work is streamlined and the approach aligns with the customer experience team's strategies. Planning and coordinating the implementation of new projects and initiatives within the organization Integrating the distribution of work across teams Defining workstreams and activities required to support new initiatives, including impacts across agile teams Collaborating with senior leadership to ensure initiatives align with the organization's customer experience strategies Determining the level of effort required for successful completion Assigning initiative and experience leads to provide guidance and support throughout the project lifecycle and ensure a seamless end-to-end customer experience Facilitating cross-functional alignment between team leaders and stakeholders across portfolios Confirming the appropriate level of funding needed to support project execution and resource allocation What we're looking for... We are seeking a highly motivated individual who is a self-starter and can thrive in a dynamic and rapidly expanding work environment. You'll need to have: Bachelor's degree or four or more years of work experience Six or more years of relevant work experience Four or more years of experience in strategic planning, program/process management, agency management, user experience design end-to-end lifecycle, and/or digital product development Experience managing projects involving multiple work streams and stakeholders Ability to prioritize and manage multiple projects simultaneously Ability to interact professionally and effectively with all levels of management Willingness to travel up to 25% Even better if you have one or more of the following: Portfolio, Product, and Project management certifications & experience Familiarity and experience with Google Suite, Google Sheets, and Microsoft Excel. Familiarity using Smartsheets, Airtable, Workfront or other project management software. Experience working in an agile environment and an understanding of its methodologies. Experience with Fortune 500 organizational environments. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $105,000.00 and $195,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours. #J-18808-Ljbffr

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