Job Description
Summary
The Retail Manager is accountable for leading the performance of the team, guest experience and operations for a multi-brand, multi-boutique environment on a premier luxury cruise ship.
BASIC SALARY PLUS VERY HIGH COMMISSIONS AND BONUSES !!!
DUTIES & RESPONSIBILITIES:
Team Leadership & Talent DevelopmentEstablishes and holds individuals responsible to guest and sales targets.; Ensures the sales team is skilled as per company’s standards, sales oriented and has good product knowledge.; Provides feedback and coaching to ensure Cruise Line guest experience standards are championed while driving business performance.; Conducts ongoing talent assessment and establishes development plans.; Addresses associate concerns in a reasonable and fair manner, helping to create a stronger, healthier place to live and work.; Partners with home office on talent development, succession planning, and performance management.;
; Multi-Boutique Retail Sales & Store OperationsIn partnership with the District Manager, develops sales strategies to meet or exceed guest service ratings and established financial objectives.; Targets guest information, provided by the cruise line, to enhance guest experience and maximise revenue.; Analyses performance, recommends changes, and implements actions to increase results.;
; Guest Experience & Onboard Relationship ManagementCreates a friendly atmosphere that is consistent with the company’s standards.; Maintains a strong floor presence ensuring the team is delivering the best experience.; Builds relationships with onboard management to provide transparency and foster collaboration.; Reviews and utilises guest satisfaction surveys to provide recognition; develops and communicates strategies to boost results.; Schedules and organises talent to meet guests and business needs.;
; In-Store & Marketing Event ManagementElevates the guest experience by providing marketing visibility to high revenue categories.; In partnership with the District Manager, sets an effective and accurate business plan, including a voyage planner.; Leads the execution of retail marketing and merchandising strategies to achieve business growth targets.; Instils and maintains an organised store and warehouse environment with the sales team.;
; Operational ExcellenceOversees all store operational standards and administrative duties.; Adheres to keeping the sales team informed and enforces all company’s policies and procedures, including asset protection and inventory control.; Reports all incidents of illnesses/work related injuries in a timely manner.;
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Requirements:
A minimum of 3 to 5 years of management experience in retail or hospitality; luxury guest experience is of interest.; Demonstrated track record for driving sales in a multi-story/multi-branded retail environment.; Proven track record of driving sales performance through business development activities including events, networking, and clientele.; Strength in driving fine jewellery business.; Experience with identifying, understanding, and catering to a multi-national guest profile in a retail environment; Proven track record of developing and inspiring talent at all levels.; Minimum of high school diploma, associate degree or beyond is preferred; studies in retail or hospitality is a plus; Respects and understands others and displays multi-cultural awareness.; Proactively builds and manages guest, management and team relationships.; Flexible mindset, able to adapt and thrive in a dynamic and high paced ship culture.; Influences others to embrace change and aligns teams to the vision.; Able to anticipate and solve problems, act decisively, and persist in the face of obstacles.; Able to assess people and has a proven record of talent development.; Strong interpersonal and communication skills.; Possess integrity and professional business standards.; Proficient knowledge of MS Excel, Word and Power Point.;
NON-NEGOTIABLES
Must be at least 21 years old.; Able to travel and live/work on a ship. Able to work 6 months contracts. Able to work long hours.; Possess a valid passport and when possible a seaman book.; Able to stand for long periods of time.; Able to physically participate and effectively contribute in cruise line’s boat safety and emergency life-saving drills as required.; Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.; Proficient English reading, writing and speaking skills.;
Job Tags
Home office, Flexible hours,