Job Description

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our  Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Hybrid Position:

This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.

Scrum Master  

Job Summary/Purpose
This job is responsible for leading technical projects with agile project and product teams. The role will be accountable for working with cross-functional teams to implement and deliver solutions aligned with strategies and plans for technology, across customer and business facing product and platform teams. The job is accountable for ensuring organized, predictable, and managed change.

Major Responsibilities
Informal leadership: 
• Guides teams on long term projects or continuous improvement work. 
• Demonstrates a servant leadership style.
• Coaches teams of associate and contract Analysts, QA, and Engineering team members on agile values and principles. 
• Serves as a facilitator and guide to help teams become self-organized and implement agile frameworks including Scrum and Kanban.  
• Seeks diverse views to encourage improvement and innovation. 
• Develops effective relationships within Technology and with stakeholders. 
• Adapts to shifting priorities, demands, and timelines.

Project and Product Delivery: 
• Participates in early forecast activities to estimate staffing and effort to scope initiatives for complex technology projects. 
• Plan, participate, and lead project leadership team or steering leadership team meetings.
• Anticipate risks, perform contingency planning, and resolve roadblocks. 
• Accountable for delivery of highly complex, cross-functional projects impacting the enterprise.
• Facilitates and is accountable for agile team ceremonies such as: team daily standup, backlog grooming, sprint planning, sprint demo, team retrospective, etc. 
• Helps team remove obstacles to delivery and promotes continuous improvement throughout the development lifecycle. 
• Responsible for measuring the agile team’s performance using various agile metrics and tools such as: sprint burndown chart, control chart, cycle time reports, cumulative flow diagrams, and Say-Do metrics.
• Accountable for scope, schedule, and communication management. 
• Provides leadership and direction during the design, development, support, and implementation of business capabilities as it relates to application and technical delivery. 
• Guides sustainable solutions, meeting both immediate project requirements and near-term strategies, as appropriate.

Participate in the development and sustainability of project management and scrum master frameworks.

Project financial oversight: 
• Knowledgeable about IT capital and expense budgeting/spend processes, leveraging SAP preferred. 
• Manages day-to-day budget; implements contracts/SOWs, coordinates expenditures and partners to analyze variances

Education/Certs/Licenses/Tech Skills
• Bachelor's Degree required, in Computer Science or related field preferred, and 5+ years of related experience or an equivalent combination of education and experience.
• Agile Project Management Certifications with demonstratable application desired
• Proficient in project management discipline and tools
• Microsoft Office Suite of Products
• Atlassian Products: Jira & Confluence
• Service Now
• Microsoft Teams
• Lucidchart & Lucidspark Whiteboard

Typical Experience Required
Years of Experience Area of Experience
5-8+ years

5-8+ years Industry standard retail applications, or equivalent experience

Project Management experience with a focus on Agile ways of working

At PetSmart, we work hard to create a culture where and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #Life A tPetSmart here: 
• Check out Associate stories and share in some celebrations at PetSmart: 
• Explore PetSmart Benefits here: 
• If you don't already live in the Phoenix area here's a guide to the area:

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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