Job Description

Job Description

Job Description

Must be commutable to Ebensburg, PA and Bedford, PA. as this position will need to be in the offices (mainly Bedford) 2-3 days/week.

JOB SUMMARY

The Senior Recruiting Manager (SRM) will play a pivotal role in driving our recruitment strategy, fostering a culture of excellence, driving data driven continuous improvement, and attracting top-tier talent to sustain our continued growth and success. The SRM will lead the recruitment function with accountability for the Recruiting Team including recruiting online and have a presence at onsite job fairs and events.

Essential Duties and Responsibilities

• Sets and oversees the execution of a comprehensive recruitment/retention analytical strategic plan with an emphasis on care continuum within a contact center environment.

• Responsible for managing overall sourcing strategy to continually improve and drive efficiencies throughout the recruitment and retention campaign.
• Ensure role/ program specific recruiting and retention feedback is aggregated and analyzed overtime for all roles then compiled and shared with pertinent internal/external team members, and utilized to improve recruitment and retention.
• Stays current on leading industry trends that will impact strategies in recruitment and effectively applies knowledge across entire recruitment team
• Works with internal and external teams to evaluate and integrate innovative technologies for the successful and growth
• Effectively communicates the recruitment strategy to senior leadership and team members
• Oversees and mentors and/or assists in coaching and training recruiting team members.
• Contribute to proposals provide data on market wages and candidate availability.
• Build relationships for sourcing top talent in local market and have a presence at job fairs and event in the local Pennsylvania market.
• Monitor and improve social media that influences candidates hiring decisions such as Glassdoor, LinkedIn, and Indeed ratings.

• Ensures compliance with federal, state, and local employment laws and regulations, and company policies.

OTHER DUTIES:

• Perform other duties as required

KEY COMPETENCIES

• Communication skills - written and verbal
• Planning and organizing
• Prioritizing
• Problem assessment and problem solving
• Information gathering and information monitoring
• Attention to detail and accuracy
• Flexibility
• Customer service orientation

MISSION RESPONSIBILITIES:

1. Contributes to achievement of the Mission and Vision of organization.

2. Adapting to Change – Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

3. Continuous Improvement – Acts to constantly improve level of customer satisfaction in both individual and teamwork processes.

4. Client Centered Focus – Demonstrates concern for meeting or exceeding customer’s expectations/requirements in a manner that allows the client to guide process towards the achievement of their goal(s) and which provides satisfaction for the customer.

5. Teamwork – Accomplishes tasks through working effectively with others and appreciating the value, contributions and commitment of every member.

JOB SPECIFICATIONS:

Required Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Ability to create and implement sourcing strategies for recruitment for a variety of roles.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.
• Proficient with Microsoft Office Suite or related software.

Minimum Education/Training Requirements: Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent work experience, required.

Minimum Experience:

• 7+ years managing all phases of the recruitment strategy
• 3+ years experience in placement and retention of contact center employees as well as analyzing metrics and trends associated with the success of the contact center
• Experience with the placement of behavioral health providers highly preferred.
• Experience with government contracting a plus.

Physical Capabilities: Sitting, standing, walking and traveling to off sites; some carrying of computer equipment.

Mental Demands:

• Concentration/Attentiveness
• Respond to unpredictability
• High Level of Record Keeping
• Organize and Prioritize
• Manage Multiple Projects/Tasks
• Read, Comprehend and Follow Instructions
• Relate to Others

Required Licenses, Certification or Registration : None

Work Environment: Remote work role. Some travel for face-to-face meetings and job fairs. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at time

Travel: 50% commutable to regular onsite events in vicinity of Bedford, PA and Ebensburg, PA in addition to longer distance domestic travel.

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