Job Description

Job Description

Job Description

Job Description – Title Clerk — Evans Infiniti of Dayton

POSITION SUMMARY

This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately process incoming titles daily from dealerships.
• Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer-focused manner.
• Open and accurately record incoming titles daily according to established procedures.
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
• Match sold titles with invoices.
• Accurately record vehicle liens.
• Perform auto checks on vehicles.
• Follow up on payoffs to receive vehicle titles in timely manner
• Complete monthly vehicle sales tax reporting.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.
• Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.
• Performs other duties as assigned or requested by management.

Experience with titles and dealership experience preferred 

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