Job Description
QSI is seeking a Visa Assistant to support our government client in Washington, D.C.The Visa Assistant provides support to the Government staff by performing various administrative and other visa-related support required for the effective operation of VO. A Government manager will provide day-to-day oversight and direction. Anticipated tasks require a high level of attention to detail and accuracy.
You must have an active Secret security clearance. Location Washington, D.C.
Level/Salary Range $60K - $65K
HR Contact Subrina Miles
Job Category Non-Exempt
Security Clearance Required Secret
Position Type Full-time
Duties/Requirements/Qualifications Qualifications: - Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
- Excellent data entry skills, filing and file retrieval skills
- Ability to effectively and politely interface with the public
- Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone, in person, and in writing
- Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements
- Strong organizational skills, attention to detail, and work ethic
Anticipated Duties/Tasks: Depending on the work unit, the Visa Assistant shall perform all duties and tasks of an Administrative Assistant, in addition to the following:
- Analyze and independently route official correspondence to action points within the Visa Office and to certain areas of the Department. This material, which includes operations memoranda, Diplomatic Notes, reports, statistics, telegrams, letters and FOIA requests, is primarily concerned with immigration matters;
- Independently classify subject-file material after review of the contents and determine the proper codification symbols identified with the subject matter. This material is highly technical and complex and frequently requires a determination relating to statute;
- Determine and certify the existence or non-existence of a record by conducting extensive research discovery, i.e., following all leads, references and available sources, and communicating the results either orally, or by writing on the document in question the appropriate notations, initials, and date, and attaching all related correspondence;
- Furnish information on files to VO personnel, other areas of the Department, and other agencies;
- Provide assistance to visitors from posts, State, and other Government agencies;
- Receive, assemble, and distribute all incoming and outgoing shipments and third-party mail via State mail services, UPS, FedEx, USPS, or other carriers;
- Perform searching and filing functions, file and/or retrieve application packages from file cabinets, box, and archive files for storage purposes;
- Interface with visa applicants or couriers at VO Diplomatic Reception Desk or other Diplomatic visa applicants. Perform data entry. Review visa applications, photographs, identification and supporting documentation for completeness. Ensure the application and documents comply with visa requirements, photograph meets requirements, and customer is provided fee information if required. Copy customer identification. At the Diplomatic Reception Desk or other approved location, distribute visa and passports to the correct applicant or their confirmed representative, comparing customer to passport image or accepting proper documents and identification for third party pick up;
- Print and affix visas onto applicant's passport after Government adjudication;
- Receive telephone and email inquiries, responding accurately, comprehensively and professionally consistent with all applicable laws and regulations;
- Accurately and timely mail or return to a courier service passports being returned to applicants;
- Perform data entry, review visa product against data system information for completeness and accuracy constantly applying laws, regulations, and procedures pertaining to the issuance of a U.S. visa or waiver;
- Use proprietary consular systems and determine quality and correctness of prepared visas, maintain issued applications in an orderly and traceable fashion, accurately scan images and documents into DOS data systems;
- Troubleshoot information retrieved from the computer screen and manually search to locate applications and documents within the diplomatic visa process. Update text in appropriate NIV screen. Update visa application information from the computer system;
- Assist with training: prepare training materials and packets, photocopy, conduct "meet- and-greets," set-up training sessions or seminars, conduct office tours, etc.
- Enter information into various databases, including, but not limited to, customer (i.e., UPS) addresses, accountable supplies;
- Perform data entry, print, scan, laminate, bind, fax, mail packing, seal, and tape envelopes and boxes after verifying that contents are correct as requested;
- Ensure submitted applications have appropriate supporting documentation, perform preliminary review to ensure the 212(e) waiver policies and procedures meet the requirement of the Department and conform to Waiver Review Division regulations, policies, and procedures;
- Respond to customer inquiries tactfully, accurately, and timely; and
- Relieve other Visa Assistants or other staff at lunch/breaks to answer administrative telephones. Handle any incoming phone calls, emails, or written correspondence.
Education / Experience Required - Bachelor's degree and
- Three (3) years of general office experience
- The Government may allow the following qualifications substitutions for this position: four (4) years of additional general office or administrative experience may be substituted for a BS/BA degree
Job Tags
Full time, Visa sponsorship, Work visa, Free visa, Flexible hours,